FAQ's

Question:-

Do The Embroidery Guys supply the garments?

Answer:-

Yes, we purchase garments from some of Australia’s leading promotional garment suppliers. It is more cost effective if we supply the garments because we purchase at wholesale prices and because of our volume it is a great price.

   

Question:-

Can I supply my own items to be embroidered?

Answer:-

Yes, if you cannot find what you are looking for from one of our suppliers then you are welcome to supply your own items. (Please refer to our Terms & Conditions for Customer Supplied Garments).

   

Question:-

What does set-up/digitising mean?

Answer:-

We need to have your logo transferred into a .dst file so it can run on the embroidery machines. This is a specialised format used specifically for the embroidery machines.

If you have one from a previous embroiderer, you are welcome to provide that for us to use. Quality in the .dst file can make a huge difference in the finished result. If we don’t feel it is good enough we will talk to you about it.

   

Question:-

Will I see a sample of my logo?

Answer:-

Yes, we always supply a sample of your embroidered logo and have you approve the colours prior to embroidering any garments.

   

Question:-

What format do you need my logo in?

Answer:-

We can work from any electronic format. We prefer .jpeg, .pdf or .eps files however if you do not have these we can work from a scanned image or even a hand drawing.

   

Question:-

Do you do screen printing?

Answer:-

Yes, we can do all forms of garment decoration.

   

Question:-

What additional services do you provide?

Answer:-

We do:- Embroidery (garments, caps etc.), Screen Printing (workwear, bags, promo items, etc.), Heat Press (garments, caps, promo items), Digital Thermal Transfer (short run promo items, garments, etc.), Pad Printing (pens, calculators, desk clocks, etc.), Laser Engraving (promo items), and many more

   

Question:-

Can you put names and numbers onto garments?

Answer:-

Yes, we have the in-house facility to cut and heat press numbers onto sporting garments.

   

Question:-

Do I have to pay repeat set-ups for additional orders?

Answer:-

No, generally once you have paid a set-up cost you will not have to pay any additional set-up costs unless your logo changes. *Some types of printing on promotional items will incur a small repeat setup.*

   

Question:-

Do you have a minimum order run?

Answer:-

No, because we produce in-house. In theory the minimum order of a garment is one. We do have a minimum order value of $200.00ex.

   

Question:-

What is your general lead time?

Answer:-

7 - 10 working days from your approval of artwork or embroidered sample however, we can often accommodate shorter lead times when required. We can rush an order through in 5 days, however there is a $50.00ex rush order fee. Please tell us what your deadline is and we will do everything we can to help you out.